Scope of Application
These general terms and conditions apply to all activities of Muotosairaala (3297684–1) and/or its independent practitioners (hereinafter “Muotosairaala” and “practitioner”, and each separately a “service provider”), as well as to agreements made in connection with these activities.
The service providers provide healthcare services primarily to consumer clients (“client”). Healthcare services include, among other things, appointments with different healthcare professionals, consultations, surgeries and other procedures, inpatient care, as well as related support functions such as appointment booking and invoicing.
To the extent that the client is a consumer, these terms and conditions do not limit the rights that the consumer has under the Consumer Protection Act and from which no agreement may derogate.
Formation of the Agreement
Unless otherwise agreed in writing, the agreement is formed when the client and the service provider agree on an appointment.
The service offered to the client may also be based on an agreement between the service provider and a third party.
Contracting Parties and Responsibility for the Service
In accordance with established practice, both employees and independent practitioners work at Muotosairaala. Healthcare professionals generally work at Muotosairaala as practitioners. Practitioners may be either private entrepreneurs or companies with whom Muotosairaala has agreed on operating on its premises. Practitioners are not in an employment relationship with Muotosairaala.
The practitioners and Muotosairaala are separate contracting parties in relation to the client and are directly responsible to the client for their own services. They are not responsible for each other’s services.
Muotosairaala and the practitioners have their own patient insurance policies required by the Patient Insurance Act, under which patient injuries are processed and compensated. In all other respects, the service provider’s liability is limited to the price paid for the service. Indirect damages will not be compensated.
Characteristics and Quality of the Service
Muotosairaala and the practitioners follow good practice in the field to ensure the high quality of the services. Due to the nature of healthcare services, a specific outcome cannot be guaranteed. The quality of healthcare services and treatment errors are determined in accordance with the patient legislation and the Patient Insurance Act.
The information presented on the website and in other communications is indicative only and is not part of the agreement.
Cancellations and Delays
The service provider has the right to charge the client for an unused appointment or the price of the procedure, unless the client has cancelled an individual appointment at least 24 hours before its start, a plastic surgery operation at least 14 days before the operation, or another separately agreed procedure at least 48 hours before the agreed time of the procedure. The service provider also has the right to charge the price of the reserved appointment for a consultation intended to be free of charge if the patient fails to attend the appointment or cancels it less than 24 hours before its start. Cancellation times and compensations that differ from these, such as a fixed compensation related to a late cancellation, may be agreed in writing.
If the client arrives late for the appointment, the service provider is not obliged to exceed the agreed appointment time. The professionals aim to follow the agreed appointment times, but due to the nature of the services, this is not always possible.
Prices
Unless otherwise agreed in writing, the price of Muotosairaala’s and the practitioners’ services is determined according to the price list in force at the time. If consultation or procedures exceeding the scope of a free consultation appointment are carried out during the free consultation, these will be charged according to the normal price list. Practitioners set the prices of their own services. The price of each professional is shown on the website and at Muotosairaala’s premises.
If the service is provided outside Muotosairaala’s premises, travel expenses will be charged as separately agreed or according to the practitioner’s pricing.
In addition to the price of the appointment or other service, the facility, supply, outpatient clinic and Kanta fees according to the price list in force at the time will be charged.
Payment
The client may agree with the service provider to pay for the service either in connection with the visit using payment methods approved by Muotosairaala or by invoice. For procedures where an advance payment is used, this will be agreed separately in writing.
Muotosairaala invoices fees and other cost reimbursements on its own behalf and on behalf of the practitioners in accordance with the mutual agreement. The payment term for invoices is 14 days, and they are generally delivered by email, post or e-invoice.
If payment is delayed, the client is obliged to pay late payment interest in accordance with the Interest Act, as well as reminder and collection costs. The service provider is entitled to collect an advance payment.
The client is obliged to notify the service provider immediately of any possible insolvency once it becomes apparent, but always before the agreed appointment time. The service provider has the right to suspend the provision of the service or the booking of new appointments if the client neglects their payment obligation or if other circumstances arise on the basis of which there is reason to suspect that the client will not fulfil their payment obligation.
If the service is paid for on behalf of the client by a third party, the client must clarify this and obtain a payment commitment from the third party before arriving for the appointment or other service event. If such a third party has not committed to paying for the service, the patient is responsible for paying for it themselves.
Personal Data, Patient Records and Confidentiality
The collection, preparation, storage, disclosure and destruction of client data and patient records are governed by the applicable laws, regulations and other binding authority orders and guidelines.
The client’s data is kept confidential and will not be disclosed without the client’s express consent, or unless disclosure is necessary due to a mandatory provision of law.
Processing of Feedback and Claims Concerning the Service
Disagreements concerning the service must primarily be resolved between the client or patient and the healthcare professional who provided the service.
Complaints concerning the quality of the service must be made to the service provider who provided the service. In the case of a practitioner, the matter will continue to be handled directly between the practitioner and the client or patient. Complaints and other claims must be made to the service provider without undue delay and no later than two (2) weeks from the service event or from the discovery of the defect in the service. Complaints concerning the quality of the service may also be submitted to Muotosairaala, which will forward them to the practitioner. Contact concerning sensitive information must be sent by secure email.
The provisions of the Act on the Status and Rights of Patients are followed in matters concerning patient injuries and reminders and complaints related to healthcare services. A reminder under patient legislation may be submitted to Muotosairaala’s director responsible for healthcare services, who will, if necessary, ensure that it is forwarded to the relevant practitioner. The Helsinki regional social and patient ombudsperson provides advice on procedures under patient legislation and on patient rights.
Intellectual Property Rights
Unless otherwise agreed in writing, the ownership and rights of use of intellectual property rights belonging to or included in Muotosairaala’s services belong to Muotosairaala.
Force Majeure
The service provider is not liable for delays or other breaches of obligations caused by reasons beyond the service provider’s control. Reasons beyond the service provider’s control include strikes or other industrial action, fire, accident, power outage, disruption in telecommunications or information systems, actions by authorities, sudden illness of the receiving professional, or any other similar reason that is outside the service provider’s sphere of influence and whose effects the service provider cannot reasonably eliminate.